Returns & Exchanges

At bluelineup.com, we want you to be completely stoked with your purchase. We understand that sometimes an item might not be the right fit, or you might simply change your mind. That is why we have designed a straightforward returns process to ensure your experience is as smooth as glass.

Eligibility for Returns

We accept returns on items purchased through bluelineup.com. To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging with all tags still attached. We pride ourselves on delivering quality gear that lasts, and we ask that you treat the items with the same respect if you intend to return them.

Final Sale Items
Please note that certain categories of items are considered “Final Sale” and cannot be returned. These typically include swimwear (due to hygiene reasons), sale items, and gift cards. If you are unsure whether an item qualifies for return, please check your order confirmation or contact our customer service team before shipping it back.

How to Initiate a Return

To start the returns process, please log in to your account on our website. Navigate to your order history, select the item you wish to return, and follow the prompts. If you checked out as a guest, you can access the returns portal using your order number and email address.

Once your return request is approved, you will receive a confirmation email with instructions on how to proceed. We encourage you to package the item securely to prevent any damage during transit.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the condition guidelines outlined above. Upon approval, your refund will be processed and automatically applied to the original method of payment.

Please keep in mind that it can take several business days for your financial institution to post the funds back to your account, depending on their processing times.

Exchanges

If you need a different size or color, the fastest way to ensure you get what you want is to return the item you have for a refund. Once your return is processed, you can place a new order for the desired item on our website. This ensures you get the correct item as quickly as possible without any delay waiting for stock to become available.

Shipping for Returns

You are responsible for paying the shipping costs for returning your item unless the return is a result of our error (for example, if you received a defective or incorrect item). Shipping costs are non-refundable.

For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if the package is lost in transit without proof of delivery.

Damaged or Incorrect Orders

If you receive an item that is defective, damaged, or simply not what you ordered, please contact us immediately. We will work with you to make it right, whether that means sending a replacement or issuing a full refund, including the original shipping costs.

We appreciate your business and are here to help ensure you love your gear as much as we do.

Stay tuned to bluelineup.com for the latest in coastal style and performance.