Frequently Asked Questions
Welcome to bluelineup.com. We are dedicated to providing you with high-quality apparel and gear that embodies the spirit of adventure, ocean culture, and laid-back style. To help you get the most out of our products and your shopping experience, we’ve put together the answers to some of the most common questions we receive.
Product Information & Care
What type of fabrics and materials are used in your clothing?
Our collections are designed to transition seamlessly from the waves to the streets, which is why we prioritize performance and comfort. You’ll find a wide variety of materials used across our different product ranges. For water-ready pieces like boardshorts and rash guards, we focus on technical fabrics. This includes blends like polyester and spandex or elastane, which offer excellent 4-way stretch, are quick-drying, and often feature moisture-wicking properties to keep you comfortable during activity . Many of these styles also provide built-in UPF sun protection for peace of mind during long days outdoors . For our casual apparel like t-shirts, fleece sweatshirts, and joggers, we rely on soft, durable materials such as 100% cotton or cozy cotton-polyester blends to ensure all-day, everyday comfort .
How should I care for my items to keep them looking their best?
To ensure the longevity of your gear, we always recommend following the specific care instructions on the garment’s tag. As a general rule, most of our items are designed for easy care. Technical wear, such as rash guards and swim trunks, is typically machine washable . To protect the fabric and any vibrant graphics, we suggest washing in cold water and avoiding the use of fabric softeners, which can break down performance fibers. It’s usually best to hang dry these items, as high heat from a dryer can damage elasticity and water-repellent coatings. For your cotton casual wear, machine washing in cold or warm water is generally safe, but tumbling dry on low heat will help prevent shrinkage .
What is the fit like for your clothing? Do you have any fit recommendations?
We offer a range of fits to cater to different styles and preferences. Many of our tops, including t-shirts and rash guards, are designed with a “regular fit,” which is a classic, comfortable silhouette that isn’t too tight or too loose . Our shorts, like hybrid styles, often feature an elasticized drawcord waist for a customizable and secure fit . For bottoms like joggers or chino pants, you might find “straight tapered” fits that offer a modern silhouette . As a general tip, if you prefer a more relaxed or looser feel for a particular item, especially in performance wear where you might be layering, you may consider ordering one size up from your usual size .
Sizing and Fit
How can I find the right size when shopping online?
Finding the perfect fit online is important to us. To assist you, we provide detailed size guides on all our product pages. These guides correlate our brand sizes (XS, S, M, L, XL, etc.) with actual body measurements in centimeters or inches, such as chest, waist, and hip measurements . For specific items like swimwear, we may also provide additional measurements like bust and underbust to help you find the ideal top . We highly recommend taking a moment to measure yourself and compare your measurements to the specific chart on the product you are interested in, as fit can vary slightly between different styles, like a tailored short versus a relaxed-fit pant.
I am looking for a specific type of product. How is your website organized?
bluelineup.com is curated to make your shopping experience easy and intuitive. You can browse our collections in several ways. Our main navigation menu allows you to shop by category, such as “Men’s,” “Women’s,” or “Accessories.” Within these sections, you can further refine by product type, like boardshorts, t-shirts, hoodies, or sandals. We also feature curated collections that highlight specific lifestyles or activities, making it simple to find the perfect gear for your next adventure, whether it’s a day at the beach or a casual outing in town.
Orders & Returns
What is your return policy if an item doesn’t work out?
Your satisfaction is our priority. We want you to be completely happy with your purchase from bluelineup.com. If for any reason you are not satisfied, we offer a straightforward return policy. Items can generally be returned within a standard period (such as 30 days) from the date you received your order, provided they are in their original condition, unworn, unwashed, and with all tags still attached . Please note that certain items, such as those marked as final sale or promotional items, may not be eligible for return .
How do I initiate a return or exchange?
The process is simple. Please visit our dedicated “Returns” page, which you can find in the footer of our website. There, you will be guided through the necessary steps. Typically, this involves filling out a short online form to register your return request . After your request is approved, you will receive instructions on how and where to send the package back to us. We recommend using a tracked shipping service for returns, as we cannot be responsible for items that do not reach us . Once we receive and inspect the returned item, we will process your refund or exchange promptly.
Can I return an item I bought online to a physical store?
bluelineup.com operates as an independent online entity. To ensure efficient and accurate processing of all online orders, all returns and exchanges for items purchased through bluelineup.com must be processed through our online returns center. We are unable to accept online purchases for return or exchange at any physical retail locations . Similarly, items purchased in-store must be returned to the original place of purchase.